Frequently Asked Questions

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Email us at email@lovellastationery.com

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Shipping Destinations

Where does Lovella ship to?

We ship to all provinces and territories within Canada, and all contiguous states within the United States.

Shipping Costs

How much does domestic shipping cost (within Canada)?

We calculate our shipping costs based on the size/weight of the package. Smaller packages are less expensive to mail, while larger packages are more expensive to mail. We do offer reduced shipping rates for retailers who purchase our cards wholesale. Shipping costs are calculated before taxes.

  • $2.99 (purchases <$22.99)
  • $9.99 (purchases between $23.00 and $99.99)
  • FREE (purchases >$100.00)

How much does it cost to ship to the US?

We calculate our shipping costs based on the size/weight of the package. Smaller packages are less expensive to mail, while larger packages are more expensive to mail. We do offer reduced shipping rates for retailers who purchase our cards wholesale. Shipping costs are calculated before taxes.

  • $3.50 (purchases <$22.99)
  • $10.00 (purchases between $23.00 and $99.99)
  • FREE (purchases >$100.00)

Free Shipping

How do I qualify for free shipping?

In order to qualify for free shipping, you must spend $100.00 (before taxes).

Shipping Carrier

Which carrier do you use to ship your products?

We use Canada Post to ship all of our products.

Shipping Outside Canada/USA

I live outside Canada/USA; can I still purchase from Lovella?

Absolutely! Although you won’t be able to order online – shoot us an email at email@lovellastationery.com with your desired products, quantity and personalization (if applicable) and we’ll get back to you with a custom shipping quote.

Tracking Number

How do I get a tracking number for my order?

If your purchase qualifies for the Canada Post Expedited Parcel, (i.e. orders over $23.00), we will email you a Canada Post tracking number once your item has shipped. This includes purchases that qualify for free shipping.

Shipping Times

How long does shipping take within Canada?

For smaller orders (<$22.99 before taxes), it can take between 2 and 4 business days from shipment date. For larger orders (>$23.00 before taxes), it can take between 1 and 7 business days from shipment date. Delivery dates/times vary depending on shipping destination.

How long will it take my package to arrive if I live in the contiguous US?

All orders may take up to 7 business days (from shipment date) to arrive. Delivery dates/times vary depending on shipping destination.

Rush Shipping

Do you offer rush shipping?

If you need your products sooner than our standard shipping can provide, please email us at email@lovellastationery.com for a custom shipping quote. Extra charges may apply.

Currency

Are your prices in CAD or USD?

As our studio is based out of Edmonton, Alberta, all our product and shipping prices are in CAD. For orders outside of Canada, the exchange rate will be calculated and processed by your credit card company.

Refund Policy

What is Lovella’s refund policy?

Basically, we want you to be 100% happy with your purchase, and if you’re not, we will either let you choose a new product OR give you a refund. It’s that simple! For our full refund policy details, please visit our policies page.

Gift Cards

Does Lovella sell gift cards?

We don’t sell gift cards at this time.

Wholesale/Retail

I am a retailer and would like to purchase Lovella cards for resale, how do I do this?

We define “wholesale” as purchasing 50+ cards in a single order. If you are a retailer and would like to purchase our cards for resale, please contact us at email@lovellastationery.com. We offer reduced pricing and shipping rates! If you are not a retailer but would like to purchase 50+ cards, you will qualify for reduced shipping, but will not qualify for retailer pricing.

Personalized Note Cards

Can I get custom artwork done on the Personalized Note Cards?

Although we don’t offer customization options on our online shop, we do offer graphic design services through Lovella and our sister company Imprint Design and Printing! If you would like custom artwork done on a note card, we would love to work with you! Simply email us at email@lovellastationery.com and one of our lovely designers will get in touch with you. Extra charges may apply.

Can I get more than just my name on the Personalized Note Cards?

As of now, we only offer name customizations on our online shop. If you would like more text added simply email us at email@lovellastationery.com and one of our lovely designers will get in touch with you. Extra charges may apply.

Gifts

Can I ship items as gifts?

Unfortunately shipping as a gift isn’t an option on our online shop – however, that doesn’t mean we can’t make it happen! Simply email us a email@lovellastationery.com for more information. Extra charges may apply.

Greeting Cards

Can I customize a message inside a greeting card?

Unfortunately, we only offer blank cards at this time.

In-Store Pickup

I live in the Edmonton Area, can I pick-up my purchased items from the Lovella studio?

Yes, and we encourage it! We would love to meet you in person, so if you live in the Edmonton area, feel free to choose the in-store pickup option when checking out.

Connect With Us

dial us at: 780.429.3458
send us electronic mail at: email@lovellastationery.com